Privacy Policy for Mental Health DNA

Why We Collect Information and How It Is Used

At Mental Health DNA, your privacy and the security of your personal information are of utmost importance. We are committed to protecting your data with robust administrative, technical, and physical safeguards. All genetic test results and personal information are handled with strict confidentiality.

• Your Data Is Yours: Your DNA sample and data remain your property. They are stored securely on encrypted servers, can be destroyed at your request, and will never be shared without your explicit consent.

• Limited Analysis: Our analysis is limited to the DNA markers relevant to antidepressant treatment. Your results will not include information on diseases, cannot be used to identify you, and have no bearing on insurance policies.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our Services. By using our Services, you agree to this Privacy Policy and our Terms of Use. If you do not agree, please discontinue use of the Services immediately.

Information We Collect

We collect and process the following types of information:

1. Information You Provide Directly

• Registration Information: This includes personal details such as your name, date of birth, billing and shipping address, payment information, and contact details.

• Self-Reported Information: Additional data you provide through surveys, forms, or applications, such as your current medications, health, fitness, or mental health goals.

2. Laboratory Information

The DNA Laboratory collects information to ensure the accuracy and integrity of the testing process. This includes your sample number, date of birth, and name. The laboratory processes your DNA sample and securely transfers the genetic data to Mental Health DNA for interpretation.

3. Customer Support Interactions

When you contact Mental Health DNA’s Customer Support, we collect information to respond to your inquiry, address issues, and improve our Services.

How We Use Information

1. To Provide Our Services

We process your personal information to:

• Analyze your DNA sample and deliver personalized medication recommendations.

• Process payments and manage customer accounts.

• Ensure the secure delivery of results to you or your designated healthcare professional.

2. To Improve Our Services

We analyze anonymized data to enhance our tools, improve the customer experience, and develop new insights.

3. Marketing Communications

By creating an account with Mental Health DNA, you agree to receive product updates and promotional emails. You can unsubscribe at any time by clicking the “unsubscribe” link in the email footer. Non-promotional messages (e.g., account notifications) cannot be opted out of.

Your Choices

At Mental Health DNA, you control your data:

• Sharing Information: You decide when and with whom your information is shared, such as healthcare providers or family members.

• Account Deletion: You can request to delete your account and data at any time.

• Complaints: You have the right to file a complaint regarding how your data is handled.

Disclosure of Your Information

Your personal information will never be shared without your consent. Specifically:

• We will not sell, lease, or rent your individual health information to third parties.

• We do not share data with public databases, insurance companies, or employers.

• We will only provide information to law enforcement or regulatory authorities if legally required (e.g., a valid court order).

How We Secure Information

We use industry-standard practices to protect your information:

• Data Anonymization: Personal details are separated from sensitive genetic data and assigned random IDs to prevent re-identification.

• Access Control: Only authorized personnel have access to your data, and access is restricted based on job function.

• Threat Detection: Advanced security systems monitor and prevent unauthorized access.

Access to Your Information

You can access your results through your Mental Health DNA account. Your designated healthcare professional may also access your results, but no one else will have access without your explicit consent.

Changes to This Privacy Policy

If we make material changes to this Privacy Policy, we will:

• Notify you via email at least 30 days before the changes take effect.

• Update this Privacy Policy on our website and include a notification about the changes.

Contact Information

If you have questions about this Privacy Policy or wish to submit a complaint, please contact us:

Mental Health DNA

Email: recpetion@mentalhealthdna.com
Phone: (02) 9524 2651
Address: 1/44 President Ave Caringbah NSW Australia